Last updated: June 2026
When you place an order with ZOZO TOMI, we collect information necessary to process your order, including: your name, shipping address, email address, phone number, payment information, and prescription details. Prescription information is considered sensitive health data and receives additional protection.
We use your personal information to: process and fulfill your orders, communicate with you about your order status, verify prescription details with our optical team, provide customer support, and send order-related notifications. We do not sell or rent your personal information to third parties.
Your prescription information (SPH, CYL, Axis, ADD, PD values and uploaded prescription images) is used solely for the purpose of manufacturing your custom lenses. This data is stored securely and shared only with our optical lab team for production purposes. Prescription data is retained for your convenience on future orders but you may request its deletion at any time.
Payment processing is handled by secure third-party payment processors (PayPal, credit card processors). We do not store full credit card numbers on our servers. Payment data is transmitted using industry-standard encryption.
Our website uses essential cookies for shopping cart functionality and session management. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.
We use trusted third-party services for payment processing, shipping, and email communications. These partners receive only the information necessary to perform their specific functions and are contractually obligated to protect your data.
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and withdraw consent for marketing communications. To exercise these rights, contact us at service@zozotomi.com.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
For questions about this Privacy Policy, contact us at service@zozotomi.com.